Dear customers,

in March 2020, cultural, societal, and religious life throughout Europe has been brought to a grinding halt. The ongoing Covid-19 pandemic has affected most of the countries severely, and until the crisis is at least partially over, almost no events can be held.

We emphasize that GoOut is not an event promoter. We list the events in our catalogue and sell tickets to them, but since we do not organize the events themselves, it is not within our right to decide whether an event will take place or not, or whether or not it will be postponed or cancelled. We must always follow the event promoter's rules.

We would therefore like to ask for your patience. As you can imagine, we receive a lot of e-mails these days, and it takes a bit more time to handle them even though we reinforced our customer service immediately after the ban was announced. We will get to your request eventually and either answer directly to you, or send you a notification e-mail. It is, however, possible that it will take more than a few business days.

The vast majority of answers to possible questions and issues can be found in the COVID-19 section on our FAQ page.

Thank you for your understanding,

GoOut team ❤️
Headquarters (not a ticket shop) GoOut s.r.o. Mánesova 28 120 00 Praha 2 IČ: 01901613
Customer service Mon - Fri, 10:00 - 18:00 +420 222 70 30 70  
Prague ticket shop Freshlabels Store Panská 9, Praha 1 Mon - Sun 10:00 - 20:00  
Brno ticket shop Indies Poštovská 2, Brno Mon - Fri 9:00 - 18:30 Sat 9:00 - 13:00 Sun CLOSED
Pilsen ticket shop DEPO2015 Presslova 14, Plzeň 3 Mon - Fri 8:00 - 18:00 Sat - Sun 10:00 - 18:00
Ostrava ticket shop Infocentrum Ostrava Jurečkova 1935/12, Ostrava Mon - Fri 7:30 - 18:00 Sat 7:30 - 12:00
Correspondence address (not ticket store) GoOut Sp. z o.o. Ul. Cybernetyki 19A 002-677 Warszawa NIP: 5213736673
Customer service Pon - Pt, 10:00-18:00 +48 882 956 338
Correspondence address (not ticket store) GoOut Slovensko, s.r.o. Karpatské námestie 10A/7770 831 06 Bratislava IČO: 52463826
Customer service Po - Pia, 10:00-18:00 +421 948 145 483
Correspondence address (not ticket store) +358 40 1952262

© 2020 GoOut

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